(COVID-19) HOMEOANIMO™ is here for you!
The continued spread of the coronavirus (COVID-19) worldwide has naturally created concerns about you, your families, and even your pets.
At HomeoAnimo ™, the well-being of our valued customers and employees is a top priority.
We want you to know that your safety remains our utmost priority during the evolution of this situation.
We are taking significant measures to help keep you protected
We continue to closely monitor the situation and follow the latest guidelines from local, provincial, and federal health authorities, including those from the World Health Organization (https://www.who.int/fr), to ensure that our practices align with the most recent recommendations.
Since we work with health-related products, we are accustomed to following the strictest procedures to ensure quality and safety, and we adhere to these standards more than ever.
Is HomeoAnimo ™ still shipping packages as usual?
Our support lines are open, and our packages continue to be shipped and delivered internationally, provided your borders are open. Delivery delays affect ALL countries to which we are still shipping during this pandemic. Please contact us for more information.
Is my package a danger?
The good news is that the risk of contracting a virus through postal delivery is virtually nonexistent!
According to the World Health Organization, “the likelihood of an infected person contaminating goods is low, and the risk of contracting the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.”
You can therefore be assured that your package will be shipped and received without any risk.
Safe ways to communicate with us at any time
We are ready to do everything we can to ensure that your shopping experience continues without interruption. There are various and flexible ways to communicate with us to ensure your needs are met safely. (www.homeoanimo.com or serviceclientele@homeoanimo.com).
We will keep you informed
We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we are here to help.
We understand that this time is full of uncertainties for everyone, and we are here to continue supporting you and your pets.
Sincerely,
Denyse
Co-founder of HomeoAnimo ™
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